Order processing
Orders are prepared and packed in the order they're received. As soon as your shipment is on its way, you'll receive a tracking link by email so you can follow it all the way to delivery.
Subscription shipments are scheduled monthly on the anniversary of your plan start date, with billing processed two days before each shipment is prepared.
Shipping methods & rates
You choose your carrier service at checkout. Transit windows below are carrier estimates measured from dispatch, not guarantees.
| Service | Carrier transit (est.) | Cost |
|---|---|---|
| Standard (UPS Ground) | 3–5 business days | $9.95 — free over $150 |
| Expedited (2-Day) | ~2 business days | $19.95 |
| Overnight | ~1 business day | $34.95 |
| Cold-chain (all methods) | Included | No additional charge |
International orders
We currently ship to the United States and Canada. Canadian orders ship via DHL Express with cold-chain protection. Recipients are responsible for any import duties, taxes, or customs fees assessed by their local authority.
For other international destinations or institutional bulk shipments, please contact us for a custom quote.
Cold-chain & packaging
Every G0 Labs shipment includes:
- Insulated foil-lined cooler box
- Gel ice packs conditioned for the destination climate and transit time
- Internal padded carton with kraft cushioning around each vial
- Tamper-evident outer carton with batch and Certificate-of-Analysis QR
- Discreet plain-label outer packaging — no product names or coral logos visible
Tracking
You'll receive a tracking number by email within an hour of label creation. You can also view tracking and download Certificates of Analysis from your account dashboard.
Delivery & signature
All orders over $150 require an adult signature on delivery. Orders under $150 may be left at the door at the carrier's discretion. We strongly recommend shipping to a staffed laboratory or institutional receiving address rather than a residential address to ensure timely receipt and cold-chain integrity.
Damaged or wrong items
If any vial arrives damaged, leaking, with a broken seal, or noticeably warm, do the following within 7 days of delivery:
- Photograph the outer carton, the inside of the package, and the affected vial(s)
- Email photos and your order number to info@g0labs.bio
- Do not discard the affected items until we confirm replacement
We'll send replacements at no cost or, at your option, issue a full refund for the affected items.
Returns policy
Because our products are biological reagents and rely on a controlled cold chain, all sales are final. We are unable to accept returns of opened, unopened, or refused shipments back into inventory.
If a shipment is refused or returned by the carrier as undeliverable, the order will be cancelled and refunded minus a 15% restocking and cold-chain disposal fee.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days of approval. You'll receive an email confirmation when the refund is processed.
Contact
Shipping questions, damage claims, or institutional shipping requests: info@g0labs.bio.