Summary
G0 Labs LLC respects your privacy. We collect only what we need to process orders, ship products, manage subscriptions, and improve the site. We do not sell personal information. This policy explains what we collect, why, and the choices you have.
What we collect
| Category | Examples |
|---|---|
| Account | Name, email, institution, account type, hashed password |
| Orders | Items purchased, shipping address, order history, certificates of analysis requested |
| Payment | Handled by our payment processor — we never store full card numbers |
| Device | IP address, browser type, pages viewed, approximate location (city/region) |
| Support | Messages you send us, attachments, photos of damaged shipments |
How we use it
- Process and fulfill orders, including cold-chain shipping coordination
- Manage subscriptions (billing renewals, peptide selections, pause/cancel)
- Send transactional emails — receipts, shipping updates, batch certificates
- Provide customer support and respond to inquiries
- Detect, prevent, and address fraud, abuse, or misuse of our products
- Comply with applicable laws (tax, recordkeeping, regulatory requests)
- Send research-content emails only if you opt in (you can unsubscribe anytime)
Sharing & processors
We share personal data only with vetted service providers acting on our behalf, including:
- Payment processor — to charge and refund payment methods
- Shipping carriers — to deliver vials and provide tracking
- Email provider — for transactional and (opt-in) marketing email
- Hosting & analytics — privacy-preserving website infrastructure and aggregate analytics
We do not sell personal information. We may disclose information when required by law, court order, or to protect our rights, products, or users.
Cookies & tracking
The G0 Labs site uses a small number of cookies that keep your cart and session working, remember your sign-in, and help us understand which pages are visited (in aggregate, never tied to your name). You can disable non-essential cookies in your browser at any time.
Retention
We retain account and order data for as long as your account is active and for a reasonable period afterward to comply with tax, legal, and recordkeeping requirements. You can request deletion of your account by contacting us — some records (such as financial transactions) may be retained as required by law.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain uses. To exercise any of these rights, contact us at info@g0labs.bio. We will respond within 30 days.
Security
We protect your information using industry-standard practices: TLS in transit, encryption at rest for sensitive fields, hashed passwords, scoped access, and audit logging. No method of transmission is perfectly secure, but we treat protection of your data seriously.
Children
G0 Labs does not knowingly sell to or collect personal information from individuals under 21. The site and products are intended for qualified adult researchers only.
Changes
We may revise this policy as our practices evolve. Material changes will be posted on this page with a new effective date and, where appropriate, notified to account holders by email.
Contact
Questions or requests about this policy: info@g0labs.bio. We aim to respond within 5 business days.